Meeting with Library Human Resource (Continue July 15, 2009)

After meeting with Janene, I met with Diane Turner, who is the head of Human Resources. She the 32 years of working she has been responsible for hiring, for salary and how much people are paid, training, and recruiting. She also has done Community Relations with schools, like Hill Regional Career High School, in Book Bowl, curriculum, looking at libraries, advising on research, and media specialist. Other programs she's been involved in are Book Drives for Little Children, with COOP doing a program where students in their history classes research their own history or their family's history, and had worked on different Boards like the one on AIDS. All her life she's wanted to do this kind of job because she loved working wiith people, solving challenges, and finding people the right jobs. Some benefits that she feels the community receives from what she does is the availability to resources and strengthening the view of the public schools. Somethings she hope could improve was the violence and the high school drop outs. Another future goal is to raise funds for the United Ways Agency. Some memorable experiences that she's had involve personal stories that she's heard and the people she's met. Some things that she has seen change from the time she began working is the technology, diversity, the social changes like for instance the style of clothing that people wear, and most important the white house with our new president Obama.

Meeting with Nursing Librarian (Continue from July 15, 2009)

After I met with Toby and Flo, I went to the Yale School of Nursing, where I met with Janene. She's worked in the medical library for 7 years as a Nursing School librarian and her main charge there is to help nurses, faculty, clinicians, with any information needs. She works with about 300 students and 600 faculty members. She also teaches whole classes of 80 people on how to search. When not teaching, she's designing classes like orientation classes for new students. She also does a program with public and private school nurses all over Connecticut, giving them resources that are useful and important for their career. She enjoys her job because she feels it's always interesting and she's always learning new things. Some future goals she has are to be better at what she does and also become an Expert in the field of nursing librarian. Some memorable experiences that she's had were when she presented to school nurses at a conference. She enjoys the aspect of talking and teaching the school nurses on resourceful ways to find information. Not only does she work at the School of Nursing but also at the Medical library, but she spends half the time mainly at the School of Nursing so that the students and faculty have easier access to her. Even though the professional environment is busy and constant she likes how her job is interesting and the fact that she can set her own work time and schedule.

My Fifth Day (July 15, 2009)

This morning I got a chance to get a tour of the OR and Anesthesiology units by Denise. She showed me the places to where she meets with Surgeons, Physicians, Medical Residents, etc. to help them use resources, get resources, and learn and use different softwares or technology to get important information. After the tour, I met with Toby, who is the head of the medical historical department and has been working at the library for 15 years. She does exhibits,(mainly in the rotunda), manages the collections, buys major rare books, and organizes manuscripts. She's helped staff and students find historical information. Recently she's done an exhibit on Darwin where any one can find out more about by visiting this website http://elibrary.med.yale.edu/blog/?p=703 .Toby also works in the Liaison program for the history of medicine and humanity in medicine. She feels that this collection makes the library unique because people benefit from the exhibits, tours, by learning about historical information that has impacted the future of medicine. An aspect that she hopes for the future is to have a finding aids database for medicine on the Yale website, so that people can have better access to historical information. While meeting with Toby, I met Flo, who works with the Digital library. She puts historical images online and makes sure that they're easy to access and look descent. You can these images at http://www.med.yale.edu/library/subjects/digital.html .

Meeting with Publicity and Reference (Continue from July 14, 2009)

Today I met with Lynn who does reference, marketing, publications, publicity, and statistics. In reference she helps people get resources that they might need. In marketing she offers exhibits and events so that the medical library can be seen from other people. In publications, she's done announcements about the library in the Yale Medical Bulletin. For publicity, she makes sure events are announced in the newspapers, on the Yale website, etc. again so that other people get the opportunity to find out and see more about the medical library. For statistics, she keeps track of questions asked at the information desk, in the Liaison program, in the Library Chat-IM, and with the texting. The statistics are recorded every 2 days a month, to where people put all the information about how many questions came to them, in a web form, the information is then calculated and put in statistic form. Lynn is also a Liaison for pediatrics and dermatology and is a personal librarian to a group of Yale medical students. She balances the time to achieve her work by each day, when possible, taking one topic and working on it all day. Like for instant one day she might spend the day doing statistics but the next she might do publications. What makes her job challenging is that some days she might be busy all day in meetings and only get about an hour in her office to work. Throughout her 27 years of working at the medical library other programs that she has been a part of are Consumer Health, Yale Health Plan, and with the New Haven free public library promoting health by buying computers, books, creating a website, so that people have more access to learning about healthy living. She also been a part of programs with the Yale school of nursing. What Lynn enjoys about her job is the aspect of helping at the information desk and finding resources that can teach and help others. Some future goals that she has are to learn ballroom dancing and to reach a higher level in her career, she's currently at a 3 but hopes to soon be at 4, through a promotion package. Some things that have changed during her time at the medical library that I found interesting was that in the 1990s the physical library changed, when she 1st came to the library in the 1980s no computers were around, that the 1st computer the library had was more like a typewriter, that there was only one computer for the whole staff, and that over the years the staff members have changed.

My Fourth Day (July 14, 2009) Meeting with Access and Delivery Services

Today I met with John, Mary, and Rick and also Ana and Dexter who work with the Access and Delivery services of the library. John is the Deputy Director of Public Services, which means that he deals with any interactions between the library and patrons/ people who visit the library. He is responsible for overseeing all the circulation departments, webmaster, interlibrary loan, liaisons, the security of the people who come into the library, and copyright. His main job that Ana, Dexter, and Mary as well as other departments in the library contribute to, is to help people find information they need, but he finds information mainly through journals. John is also works with the liaison program with the Orthopedics department, he also has been developing a website for a non-profit organization about Orthopedics, he has also served as a personal librarian for 7 to 10 students a year, and is a member of the medical library association. He also helps people with their library accounts and any other problems that may occur. Over his 9 years of working at the medical library, the aspect that he enjoys the most is the opportunity of getting to meet new people like students, staff, doctors, and hear about their interests, backgrounds, etc. He also enjoys receiving feedback from the patrons because it show the appreciation or the aspects he may need to work on. Somethings that he feels could improve and hopes to improve is the way in keeping up with the change in technology, the demand of people, and the personal skills and knowledge to do his job efficiently. Mary is the manager of the interlibrary loan, where she oversees a small group of lending and borrowing co-workers. The lending group, which consists of 3 people, fulfill orders that come from people or organizations that aren't a part of Yale. The borrowing group, which only consists of one person, fulfills orders to get journals or any other resources that aren't in the medical library, to be used at Yale by students, staff, physicians, etc. She describes her work environment as a way of learning a lot, especially on new databases, and that there is a lot of teamwork among this department and sometimes with other departments like the IT, reference, history of medicine, etc. A challenge is that some of the orders that the department receives are rushed, which means that they only have two hours to see if they have the resource, if they need to get it from another library, and then send it to the person who needs it. When the department has more than one person at a time needing resources rushed to them, it get challenging to see how many they can get done at a time. Some improvements that she feels are needed are technical issues. She feels that there should be more training for staff on software. What she enjoys about her jobs is finding solutions for bad citations, statistics, and knowing why some orders might not have been fulfill. Rick is the manager, who does the day to day operation. He focuses mainly on the operation at the circulation desk. He makes sure that patrons get what they need and if they don't he makes sure that next time they do. he enjoys his job because the problems aren't too bad, even though some of them can be a "rollercoaster", but he mostly enjoys it because the job isn't stressful. Ana and Dexter both work mainly with Access services, helping patrons find what they need faster. They both also try to find other ways to find information and resources in an easier manner.

Meeting with the members of Collection Development and Management (Continue July 9, 2009)

After meeting with Jason, I met with Cindy, Chris, Jeanette, Melissa, and Daniel who are all members of the Collection Development and Management part of the library. Cindy is the Associate Department Head to where she orders books, chooses what books are chosen, works with vendors to choose books, gives certain topics to vendors to find books, checks reviews to see if the books she might choose are good, get books people suggest, get books teachers want, and supervises that the travel time for the book to get from where it is at to the library is accurate. What's sad is that her job will soon be eliminated, but Cindy hopes to continue to at least still be working at Yale or as a research assistant. Next I met with Chris, who's main job is to catalog. She gets the books that either Cindy has bought, that others have donated, or that libraries have sent to the medical library and catalogs them. She does this by putting a code number on the book, and doing a descriptive cataloging that says hoe many image pages the book may have, how many pages the book has in total, etc and puts all that info. into the computer. She also works with a program called Hinari done through Switzerland getting subjects for people looking for journals. Jeanette's job is to mainly put serial numbers for Journals or electronic journals. She also works with Hinari, updating the dates of old journals. Melissa job is to order electronic books, catalog those books, and also labels books with Chris and electronic books. She also works with Hinari making it easier for people to access the journals. Now Daniel is the manager of the department. his job is to make the goals for the department, the assignments, sign time sheets, manage the library collection, manages the budget for book buying, looks at statistics and usage data of books to get those books used more. He also manages an electronic book called "UP to DATE" and the program Hinari. Even though each member has a different role, there is still a lot of team work.

Meeting with Library IT support (Continue from July 9, 2009)

After meeting with Bob, I met with with Jason the Library's IT support. His job is to help anyone who has computer issues and fixes the computer's hardware and software. Ever since he was young he was always interested in Computer Science especially because his Uncle was involved with creating the standard protocol for the Internet. In the future he hope to be more involved in information security to protect personal information from identity theft and the protection of computers from viruses. He also is involved with staff training and during August and September he orientates new medical students for IT. He's been working since he was 18 years old but has been working at the medical library for about a year and a half. Things that he enjoys about his job that it's less stressful than other jobs, less management involvement, more freedoms to get things done, and the way he can be apart of making technology easier to use. Things he hopes could be improved are the processes to managing all the machines, the operating systems, and the accessibility to information. the future goals that Jason has involves going back to school and doing something in science like Chem. or Biochem. Some things that have changed is how the staff's machines have upgraded. Their computers run faster, they're newer, and the way they can get work done more efficiently because now each staff member has two monitors. Overall Jason really enjoys being able to do something he loves.

Learning about Library Business (Continue from July 9, 2009)

After getting to know more about Charlie I met with Bob who with three main things for the library that are 1-The Budget 2-Security 3-Facility. The budget consist of making sure bills and employees are paid as well as enough money for other programs like the Chili program. Also with the budget comes the responsibility to not go over, doing the pay roll, being involved and working with Betty to get work done, and the proper handling of the money that is coming in. For security Bob makes sure that proper policies are in place and that books and other important and valuable things have enough security to not be stolen. He does this by working with Yale police. With facility, this involves the construction or reconstruction of parts of the library, with includes a lot involvement with the constructors/builders. Bob's career experiences have been pretty interesting because first he wanted to be a running back for the Buffalo Bills but seeing that, that may not happen he then wanted to be a teacher or manager of a business. Later he worked as an insurance underwriter and lastly he started working at the medical library, where he got the motivation to work by his wife who already worked there. Other things that Bob works with are construction programs and grant programs. He says that his job involves a lot of Math and work with spreadsheets and would tell younger people that only if they have a strong interest and are strong in each one, that they should have and work to be in a business field. A memorable experience that he has was during his work time in AETNA and insurance company where he got to travel and teach a lot of his co-workers. Some future goals that he has that is a great one for his personal life and that is very important to him is to be a great Dad, to his two sons, and husband.

My Third Day (July 9, 2009)

Today I got the chance to interview and find out more about Charlie Greenberg, himself. He coordinates a group of specialist like Jan, Judy, Holly, Denise, Lei, etc., so that they can accomplish their goals or missions. He also is the grand coordinator and manages the Chili project as well as for intern supervision. Charlie also works in Liaison for the surgery and emergency medicine. He also manages all the medical students theses so that anyone in the world can be able to see them. In the past he also worked for 10 years managing the information desk and then passed it on for others to work there too. Not only has he been apart of the Chili program but he also has worked in a program called Librarians without borders and with the Medical Library Association and is a supporter of Global Health that involves statistics. Overall he has been working as a librarian for 28 years, 4 of them supervising and managing the Chili program. Charlie enjoys the constant interaction, educational role, and the new resources that the library offers. He also enjoys traveling for conferences and as a matter of fact his first airplane flight was during on of the conferences. Some memorable experiences that he has were teaching in a foreign country for 2 weeks in Armenia where you can find out more about at http://ysmuvisit.blogspot.com/. Another experience he enjoyed was when about 5 years ago he listened to a lechers at the historical library where a man talked about the future of genetics. Things that he feels have changed during his time at the medical library are how his department has become a closer working team, how the importance of social networking has allowed more ways of communicating among his co-workers, and how now there is a network of library leaders to talk with and consult about different issues and concerns. In the future he hope to be either an associate of Libraries or a Bully Pulpit at YALE. He also can see himself writing for personal and scholar use.

Meeting Instructional Design

Today I met with Lei, the instructional designer for the library. As a designer he manages audio engineering, screen capturing programs, setting up tutorials online, producing videos for classes online, and teaches others how to connect to the Internet and to the programs he manages online. To do the videos as classes he works with Jan who gives him the script, all the writing part of the class, so that Lei can record it and put as a video online. He enjoys his job because he makes resources more available online, he can serve as a consultant for questions about the library or online sources, he's getting to do something he likes, he can express his creativity, and by the script that Jan gives him he can learn in the process of creating the video. You can actually see a video at http://www.med.yale.edu/library/education/guides/screencasts/finditfast/finditfast_1/ or by going to the Yale medical library website and go to Guides and Tutorials and click on any video there. Things that he feels could improve is to be able to learn as fast as new technology comes out and easier technology could be created that would allow for him to do his job in a shorter amount of time. For example, right now it takes Lei about 45 days to get a whole session of video classes done. With easier technology he could hopefully get the whole session done in less time.

Meeting with Educational Services (Continue from July 8, 2009)

Today I met Jan who is an educational services librarian. She mainly organizes educational experiences that have to do with the library and teaches about the use of the library. Jan also does 3 hour classes to medical students to get resources for their theses. She has seen that her most busiest time of work is during June, July, and August because of summer programs and the process of new medical students coming to the library. Other programs she is involved in are mentoring new librarians, liaison program with psychology (children's mental health), clinical scholar (people who are physicians who do in depth research on health), and dentistry. She also does systematic reviews on literature for studies and works with the Personal Library Program with Judy to divide around 300-600 students among the reference librarians. Another program that she did that she really enjoyed was a Pilot Program. The director of the library, Kenny, rented her out for three years to where she helped kids to cope with domestic violence and other traumatic events. What she hopes to improve or hopes could be improved is for the improvement of the way younger kids and teens learn, more ways of learning and teaching on an online world, working with search engine producers to help organize the information for easier ways to search information, and that certain information and resources should be organized according to the different age groups. In other words look at the different age groups and adapt the resources to them, like for example younger people should be able to access more online or electronic resources.

Preservation Tour (Continue from July 8, 2009)

After meeting with Claudia Merson, I met with Sarah, who gave me a preservation tour. Her occupations deals with preserving and exhibiting historical items, like books. She works with two other students from Yale, trioging over 140 thousand books. In other words working to fix historical books, from the 13th century to the 19th century, that might have gotten damaged either during travel/transport or aging, by the ones who are the most damage to ones that can last longer without being fixed. Some of the books she has and tries to preserve were made with materials that over time have become deteriorated, like for example books with paper made of wood pulp have deteriorated more than paper made with cotton. Sarah really enjoys her job because she's doing a lot of hands on work and also being a part of preserving historical items and some of the world's finest items in the world, so that others in the future can see and learn about the history of medicine and of science. During the tour I also learned some fun fact like the first paper was made of cotton, then later with wood pulp and also with animal skins, like calves. I also learned that it wasn't until the 1950s or 1960s that women were allowed to come to Yale to work and get an education.

July 8, 2009 (My Second Day)

My second day began with a walk to Claudia Merson's office. Claudia is the director of partnership between Yale University and public schools. She works with school principles, administrators from Yale, and librarians (because they have a lot of information on different topics) to set up different activities for students to expand their knowledge beyond the education they learn in school. She has a partnership with Hill Regional Career High School and COOP where she's been apart of for 10 years and has set up programs like SCHOLAR, tutoring programs, and many other programs, in hope of letting students experience and learn more educational things. Claudia really enjoys her occupation and says "It's the best job in the world" because she loves being able and being a part of giving more opportunities for students and extending and enriching the public school curriculum. What she is most excited about is the SCHOLAR program that is now reaching its 11th year. She loves how this program allows high school students be able to experience how their lives might be during their college years. What I found most interesting about Claudia was that she had first majored in the college of NYU in a theater major and later in Georgia State as an English major and Linguist minor. What also was interesting was that when she was young she wanted to be an actress and she says that when she retires she wants to be a world famous cartoonist.

Meeting with Curriculum Support Librarian (Continue from July 7,2009)

After meeting with Holly and Denise, I met with Judy, a Curriculum Support Librarian. She works with faculty and medical students, in their connection to the library and different soft wares. She manages a black board where she helps teachers put their notes, quizzes and tests online and helps the students be able to see and take them. She is also Liaison with the Basic Science Department of the school of medicine that includes 10 different topics like Biology, Anatomy, etc. She is a person librarian to 600 students who include medical physicians, graduates, and undergraduates. Other soft wares or things that she is managing are Exam Master-online medical testing, Image Collections or Online Software-for faculty and some students to see images of the body, and VH dissection- to be used by 1st year medical students to where they can dissect a human body on the Internet. She also does lechers at the Grand Ground where she talks about the library and how she can help both the students and faculty. What I found interesting was that she also had majored in something different before majoring as a Medical Librarian. She had majored in a Humanity major in English, but after graduating she felt that teaching wasn't really something she wanted to do and after working in a library for some time she decided to get her degree and become a Librarian. She loves working as a medical librarian because she feels that it's never boring because there is always something going on but also because there is a lot of interaction between teachers, students, and herself. She has been working at the library for 13 years and hope to continue to work there in the years to come, but is open to branch out and do more new things while still doing the job she loves. I have learned already so much just on my first day and can't wait to learn more about the other roles that people have that help keep the medical library up and running and accessible to others.

Meeting with Liaison Librarians (Continue from July 7, 2009)

After the tour I met with Holly and Denise. They both are Liaison Librarians, which means that they both work together with other people like physicians, staff, administrators, and patients promoting and marketing the use of resources from the library. Holly also supports OBGYN while Denise supports Psychology, but they both help each one by getting resources for them. What I found interesting was that both of them majored in different studies before getting their degree as Medical Librarians. Holly had majored in English while Denise had majored and got a PHD for American History. Both of them wanted to become teachers, but after getting an opportunity to work at a library, both felt that being a medical librarian was a better option. Through out their years of working in the library, Holly for 8 years and Denise for 4 years, they both have been enjoying and love their occupation, mostly because of its flexibility, because they both have children, and the opportunity that is allowed for trying new things. They both also work as Personal librarians for medical students from Yale, in which they help find resources that they might need. Lastly they both help motivate others to become medical librarians like them.

My First Day as a Chili Intern (Tuesday July 7, 2009)

Hello every one, my name is Yezmin Crespo and starting today I will be getting the opportunity to learn more about the medical library, the job opportunities, and much more, as the new C.H.I.L.I intern. My day began with getting to briefly meet some of the staff who work at the library during a CRS meeting. There I also got to hear about proposals to better a program that the library has called Meebo. I learned that through Meebo, people could and are able to go to this site and ask librarians questions on resources they can use for projects or research, live through the Internet. It was very interesting. After the meeting Mr. Greenberg gave me a tour of the medical library, which I found quite fascinating. I couldn't believe how big the library was and how much great information it held. It was truly amazing. During the tour Mr. Greenberg showed me a picture of Mr. Cushing (1869-1939) who was a Founder of the Library and also one of a few surgical neurologist who promoted the use of wearing gloves during a surgery to prevent the contamination and death of patients.