My Fourth Day (July 14, 2009) Meeting with Access and Delivery Services
Today I met with John, Mary, and Rick and also Ana and Dexter who work with the Access and Delivery services of the library. John is the Deputy Director of Public Services, which means that he deals with any interactions between the library and patrons/ people who visit the library. He is responsible for overseeing all the circulation departments, webmaster, interlibrary loan, liaisons, the security of the people who come into the library, and copyright. His main job that Ana, Dexter, and Mary as well as other departments in the library contribute to, is to help people find information they need, but he finds information mainly through journals. John is also works with the liaison program with the Orthopedics department, he also has been developing a website for a non-profit organization about Orthopedics, he has also served as a personal librarian for 7 to 10 students a year, and is a member of the medical library association. He also helps people with their library accounts and any other problems that may occur. Over his 9 years of working at the medical library, the aspect that he enjoys the most is the opportunity of getting to meet new people like students, staff, doctors, and hear about their interests, backgrounds, etc. He also enjoys receiving feedback from the patrons because it show the appreciation or the aspects he may need to work on. Somethings that he feels could improve and hopes to improve is the way in keeping up with the change in technology, the demand of people, and the personal skills and knowledge to do his job efficiently. Mary is the manager of the interlibrary loan, where she oversees a small group of lending and borrowing co-workers. The lending group, which consists of 3 people, fulfill orders that come from people or organizations that aren't a part of Yale. The borrowing group, which only consists of one person, fulfills orders to get journals or any other resources that aren't in the medical library, to be used at Yale by students, staff, physicians, etc. She describes her work environment as a way of learning a lot, especially on new databases, and that there is a lot of teamwork among this department and sometimes with other departments like the IT, reference, history of medicine, etc. A challenge is that some of the orders that the department receives are rushed, which means that they only have two hours to see if they have the resource, if they need to get it from another library, and then send it to the person who needs it. When the department has more than one person at a time needing resources rushed to them, it get challenging to see how many they can get done at a time. Some improvements that she feels are needed are technical issues. She feels that there should be more training for staff on software. What she enjoys about her jobs is finding solutions for bad citations, statistics, and knowing why some orders might not have been fulfill. Rick is the manager, who does the day to day operation. He focuses mainly on the operation at the circulation desk. He makes sure that patrons get what they need and if they don't he makes sure that next time they do. he enjoys his job because the problems aren't too bad, even though some of them can be a "rollercoaster", but he mostly enjoys it because the job isn't stressful. Ana and Dexter both work mainly with Access services, helping patrons find what they need faster. They both also try to find other ways to find information and resources in an easier manner.
Today I met with John, Mary, and Rick and also Ana and Dexter who work with the Access and Delivery services of the library. John is the Deputy Director of Public Services, which means that he deals with any interactions between the library and patrons/ people who visit the library. He is responsible for overseeing all the circulation departments, webmaster, interlibrary loan, liaisons, the security of the people who come into the library, and copyright. His main job that Ana, Dexter, and Mary as well as other departments in the library contribute to, is to help people find information they need, but he finds information mainly through journals. John is also works with the liaison program with the Orthopedics department, he also has been developing a website for a non-profit organization about Orthopedics, he has also served as a personal librarian for 7 to 10 students a year, and is a member of the medical library association. He also helps people with their library accounts and any other problems that may occur. Over his 9 years of working at the medical library, the aspect that he enjoys the most is the opportunity of getting to meet new people like students, staff, doctors, and hear about their interests, backgrounds, etc. He also enjoys receiving feedback from the patrons because it show the appreciation or the aspects he may need to work on. Somethings that he feels could improve and hopes to improve is the way in keeping up with the change in technology, the demand of people, and the personal skills and knowledge to do his job efficiently. Mary is the manager of the interlibrary loan, where she oversees a small group of lending and borrowing co-workers. The lending group, which consists of 3 people, fulfill orders that come from people or organizations that aren't a part of Yale. The borrowing group, which only consists of one person, fulfills orders to get journals or any other resources that aren't in the medical library, to be used at Yale by students, staff, physicians, etc. She describes her work environment as a way of learning a lot, especially on new databases, and that there is a lot of teamwork among this department and sometimes with other departments like the IT, reference, history of medicine, etc. A challenge is that some of the orders that the department receives are rushed, which means that they only have two hours to see if they have the resource, if they need to get it from another library, and then send it to the person who needs it. When the department has more than one person at a time needing resources rushed to them, it get challenging to see how many they can get done at a time. Some improvements that she feels are needed are technical issues. She feels that there should be more training for staff on software. What she enjoys about her jobs is finding solutions for bad citations, statistics, and knowing why some orders might not have been fulfill. Rick is the manager, who does the day to day operation. He focuses mainly on the operation at the circulation desk. He makes sure that patrons get what they need and if they don't he makes sure that next time they do. he enjoys his job because the problems aren't too bad, even though some of them can be a "rollercoaster", but he mostly enjoys it because the job isn't stressful. Ana and Dexter both work mainly with Access services, helping patrons find what they need faster. They both also try to find other ways to find information and resources in an easier manner.
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